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Customer service
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Terms of service Seating furniture

Official proof of service

Keep your original proof of purchase of the new furniture in combination with the terms of service or service card from the service set (Or the certificate you received by post or email). One of these combinations is considered your official proof of service.

What is covered within the service?

Stain service

The most common stains are all covered by All in House Service*. 
 

For textiles/microleather, covered and open leather, we clean the following stains from:

All drinks, such as:

  • Coffee, tea and chocolate milk
  • Coke and other sodas
  • Wine, beer and liqueur
 

All foods, such as:

  • Spaghetti, soup
  • Peanut butter, chocolate spread, jam
  • Ketchup, mayonaise, curry


For textiles/microleather and covered leather (not for open leather) we also clean:

All bodily stains from humans and pets, such as:

  • Transpiration
  • Skin grease
  • Blood
  • Urine
  • Vomit
  • Feces


Only with covered leather we also clean:

  • Stains caused by clothing such as from jeans
  • Stains from cosmetics such as lipstick and nail polish
  • Stains from ballpoint, washable ink and glue
  • Adverse effects of medicine use
 
*For all cases that fall outside the stain service, we will work with you, where possible, to find an appropriate solution. As a customer of All in House Service, you will then enjoy a 50% discount on our standard cleaning rate. 
 
When a stain occurs, speed is essential. Therefore, always report your stain within 3 days of its occurrence so that we can help you as quickly as possible. That way, we can keep your furniture stain-free together. 

 

Construction service

We offer the solution for the following construction problems*:

  • Removing of textile pilling 
  • Stretching the upholstery if excessively wrinkled or creased
  • Reinforcing and/or filling fixed seats if sagged excessively
  • Reinforcing and/or filling of unattached (loose) cushions if sagged excessively
  • Tightening of girth straps
  • Replacing or fixing nosag springs or inner springs
  • Securing loose spring clups
  • Fixing loose stitching
  • Fixing of squeaks and creaks
  • Securing loose connections
  • Securing loose knots
  • Fixing or replacing broken framework
  • Fixing or replacing electrical parts such as motors, transformers, batteries, etc.
  • Fixing operating mechanisms
  • Craquelé effect (Only with covered leather)
  • Bite marks from pets (once) (Only with covered leather)
  • Small burn marks and burnholes (Only with covered leather)

 

*For any other construction problems, we may also be able to offer a solution. As a customer of All in House Service, you enjoy a 50% discount on our normal consumer rate.
 
Always ensure that someone of at least 18 years old is present and make sure a clean working environment is in order for our service specialist so he can do his job properly at all times. In addition, for their own safety, our service specialists should always wear their work shoes in the house. This way we make sure your furniture stays in peak condition. Together. Thank you.

What is excluded from the service?

  • Furniture that has been used improperly
  • Characteristics that are part of furniture use, such as normal wear and tear, wear marks and discoloration  
  • Stains or damage caused by chemicals, transport or during assembly
  • The service is personal and non-transferable 
 
Please note: All in House Service is not a cleaning subscription, it is a stain and construction service. Accumulated stains and general soiling are not covered within the service.  
 
Do you have a problem that is not covered within the service or do you still have a need for a full furniture cleaning? We are happy to help with this as well! For all cases outside the terms of service, we will work together with you to find a suitable solution if possible. If you would like to make use of this, please contact our Customer Care team, they will be happy to help. 
 

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